Privacy Policy

Welcome to TOCX Beauty Salon. We respect your privacy and are committed to protecting the personal information you provide while using our website and booking our beauty services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

1. Information We Collect

When you use our website or book a service, we may collect:

• Full name
• Mobile/phone number
• Email address
• Selected beauty service
• Preferred booking date and time
• Selected service location
• Service address, where required for home visits
• Notes or special requests provided during booking
• Coupon code, discount and booking amount
• Payment and transaction-related information
• Other information voluntarily provided by you

We do not intentionally collect sensitive personal information that is not necessary to provide our services.

2. How We Use Your Information

We use the information collected to:

• Process and confirm your bookings
• Provide the requested beauty services
• Process payments
• Contact you regarding your booking
• Send booking confirmations and updates
• Communicate with you through WhatsApp or other available communication channels
• Apply and validate promotional coupons
• Maintain booking and transaction records
• Improve our website and services
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by Razorpay or its authorized payment infrastructure.

We do not directly store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment credentials on our servers.

Payment information is handled by the applicable payment service provider according to its own privacy and security policies.

4. WhatsApp Communication

After making a booking, you may be redirected to WhatsApp or contacted through WhatsApp for booking-related communication.

By providing your phone number and using our booking service, you acknowledge that booking-related communication may be sent to the number provided by you.

5. Data Storage

Booking and service-related information may be stored in our internal business systems and third-party services used to operate our website.

• Google Sheets / Google APIs
• Cloudinary for image and media management
• Razorpay for payment processing
• WhatsApp for communication
• Hosting and infrastructure providers

We only use such services to the extent reasonably necessary to operate and provide our services.

6. Cookies and Website Technologies

Our website may use cookies, local storage, analytics tools, or similar technologies to improve website functionality, security and user experience.

These technologies may help us remember preferences, maintain sessions, understand website usage and improve our services.

You can control certain cookies through your browser settings.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

8. Data Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to:

• Process payments
• Provide booking-related services
• Communicate with you
• Host and operate our website
• Store or manage business data
• Comply with legal obligations
• Prevent fraud or security threats

Such sharing is limited to information reasonably necessary for the relevant purpose.

9. Your Choices and Rights

You may contact us to:

• Request information about the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally and operationally possible
• Ask questions about how your information is used
• Withdraw consent where applicable

Some information may need to be retained where required for legal, accounting, security or legitimate business purposes.

10. Children's Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

11. Third-Party Services

Our website may contain or use services operated by third parties, including payment providers, communication platforms, hosting providers, analytics providers and media-storage services.

These third parties may have their own privacy policies and terms. We recommend reviewing their respective policies when using their services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

14. Consent

By using our website and submitting your information through our booking forms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.